New Dutch Verification Process FAQs

Frequently Asked Questions

How do I know the email I've received is legitimate?

Due to regulatory changes, we have to verify that you are of age to play. If you want to be sure that the email you have received is genuine you can call our Customer Services Department and verify that the email came from us. You can also send your documents directly to our Risk/Operations Department at operations@galabingo.com or upload it straight into your account here rather than responding to the email.

How much time do I have to do this?

Existing accounts must be fully verified by the 1st of January 2020.

What happens if I haven't done it in that timeframe?

If your account isn’t fully verified by the 1st of January 2020, you will not be able to deposit, play and withdraw.

Why I can see only Trustly as a deposit method?

You can verify your account by making a successful deposit via Trustly.

Why I can not place a bet before verifying my account?

We have to verify your age and identity before you can deposit and use our services.

What do I need to send?

To verify your identity, you can send us any of the following:
- Driving Licence (front and back)
- Passport (photo page)
- ID card (front and back)

How long does it take you to review my documents?

We will be prioritising these reviews wherever possible so that we can get you back into your account as soon as we can. You can be assured that we will notify you by email as soon as the review is finished.

How do I send my documents?

The fastest, easiest and most secure way is to use the document upload page of your account which can be found here. Alternatively you can email them as attachments to this address: operations@galabingo.com.

Is my data safe?

All the documentation we receive is saved to an encrypted server and a limited group of people (those who work directly with it) are given access.