Why was my bonus removed when I requested a withdrawal?
If you had an in-progress pre-wager bonus that you had not yet completed the wagering requirements for, the bonus and any generated winnings are removed when the funds are withdrawn.
You can review your bonuses by doing the below:
- Log in to your account.
- Click on the 'Play Bingo Now' button.
- Click on Menu/My Account, then select History from the options.
- Select the My Bonus Funds tab.
Once there you can select the date range, bonus status and type of bonus. Here you will see any bonuses that have been triggered by clicking on the blue information symbol, as well as the amount left to wager to either activate or make the bonus withdrawable.
Please note that this is currently not available on mobile devices.